Zoe — The AI Assistant
That Screens, Routes,
and Resolves
Boost support efficiency with Zoe — an AI representative that understands your merchants, qualifies their needs, and routes them instantly.
Ideal Use Cases
- Merchant Support Lines
- Dispute Resolution Teams
- Onboarding & Underwriting
- Settlement Status Inquiries
- Call Screening for Risk & Compliance
Built for Payment
Infrastructure
- Supports multi-tenant setups (different flows by merchant type)
- Can validate merchant ID, last transaction, or ticket status
- Fully white-labeled to reflect your brand tone and voice
- Works with your internal CRM or ticketing system
Zoe adapts to payment processors and ISOs of any scale — whether you support 100 merchants or 100,000.
-
Faster call routing —
shorter support queues -
Lower load
on human agents -
Smarter intake —
better resolution rates -
24/7 merchant support
without additional staff -
API-first architecture for seamless
system integration
What Zoe Can Do for
Payment Processors
- Answer incoming merchant calls
- Identify the reason for the call through natural conversation
- Route to the appropriate department (underwriting, risk, disputes, etc.)
- Respond to FAQs like «Where’s my payout?» or «Why was I declined?»
- Send follow-up confirmations or knowledge base links
- Connect seamlessly with internal tools via API
- Communicate via phone, email, SMS, or messengers like WhatsApp
See Other Industries
Banking & Finance
Deliver secure, multilingual customer service without the wait times. Explore Banking & Finance
Debt Collection
Automate payment reminders and outbound calls with compliance and empathy. Explore Debt Collection
Polling
Conduct automated surveys across voice, SMS, and messaging platforms. Explore Polling
Hospitality
Automate guest communication with Zoe — your 24/7 AI concierge. Explore Hospitality
Tourism
Let Zoe guide guests to experiences via QR-activated multilingual AI. Explore Tourism
