120-room coastal property, 65 staff, year-round leisure traffic
Front-desk phones and WhatsApp messages in five languages were stacking up; guests waited ~3 min for basic info or spa bookings.
Cognilogix multilingual concierge (voice + chat + SMS) answering FAQs, upselling add-ons, and forwarding only complex requests—with full guest context—to two human agents.
10-branch retail bank, 400 k customers, 24-seat contact center
English/Spanish callers hit 8-min queues; simple balance or card-lock requests clogged lines, delaying high-value loan leads.
Secure bilingual voicebot & web chat that authenticates by SMS OTP, answers routine questions, collects loan-prequal data, and exports to core banking APIs.
Contractor running 8 simultaneous jobs, ~480 bilingual field staff
RFIs, safety issues, and material requests trickled in via voicemail/text, taking 2 days to surface; PMs lost admin hours and schedules slipped.
Site-friendly voice/SMS assistant (QR-launched) that captures requests in workers’ native language, tags urgency, attaches photos, and logs directly to Orcatec.com.
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